Return Request

If you receive a damaged, defective, incorrect or incomplete product, please contact us within 48 hours of delivery.

Requests received after this period may not be eligible for return, replacement or refund.

When Can You Request a Return?

You may contact us if:

• You received a damaged product.
• You received an incorrect product.
• The product has a manufacturing defect.
• An item is missing from your order.

Photos & Unboxing Video

To help us verify an issue, we may request clear photographs or an unboxing video showing the package and product.

Please keep the original packaging, tags and accessories until your request has been resolved.

Condition of Returned Items

An approved return should be unused, unworn and in the same condition in which it was received.

Original packaging, tags and accessories should also be returned where applicable.

Items That May Not Be Returned

• Products that have been used, worn or washed.
• Products damaged after delivery due to misuse or improper handling.
• Products returned without original packaging or accessories where applicable.
• Items specifically mentioned as non-returnable on the product page.
• Minor colour variations caused by lighting, photography or screen settings.

Jewellery Returns

Jewellery must be unused, unworn and returned in its original condition and packaging.

Certain personal-use jewellery items may have additional return restrictions for hygiene reasons where clearly mentioned on the product page.

Home Decor Returns

Home decor products should be returned in their original condition and packaging.

For fragile items, please retain all protective packaging until you have inspected the product.

Refunds

Once an approved returned item is received and inspected, we will inform you about the status of your refund.

If approved, the refund will generally be processed to the original payment method within 5–10 business days.

Your bank or payment provider may take additional time to reflect the amount in your account.

Shipping Charges

Original shipping charges may not be refundable unless the return is due to a damaged, defective or incorrect product supplied by us.

Applicable return shipping arrangements will be communicated after your request has been reviewed.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.