Information We Collect

When you browse our website, create an account or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Information you provide when contacting us
• Technical information such as browser, device and website usage data

How We Use Your Information

We may use the information collected to:

• Process and fulfil your orders
• Provide shipping and order updates
• Respond to customer support requests
• Manage returns and refunds
• Improve our website and shopping experience
• Prevent fraudulent or unauthorised transactions
• Comply with applicable legal requirements

Payment Information

Payments may be processed through third-party payment service providers. Jhools does not necessarily receive or store your complete card, bank or payment credentials when those details are entered directly into a payment provider's secure system.

Shipping & Service Providers

We may share information necessary to fulfil your order with service providers such as payment processors, shipping partners and other providers that help us operate our store.

We only intend to share information that is reasonably necessary for providing the relevant service or meeting legal obligations.

Cookies

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage and improve your experience.

You can control certain cookies through your browser settings, although disabling some cookies may affect website functionality.

Marketing & Communication

Where permitted and where required with your consent, we may use your contact details to send information about products, offers or updates. You may opt out of promotional communications using the available unsubscribe method or by contacting us.

Protecting Your Information

We take reasonable measures designed to protect personal information from unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with applicable legal obligations.

Your Choices & Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

You can contact us if you have a privacy-related request or question.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal requirements change. Any updated version will be published on this page.